At HandcraftThings.com, every piece of pottery is made with care and craftsmanship. We want you to love your purchase, but if you are not fully satisfied, please review our return and refund policy below.
Eligibility: Items must be unused, in their original condition, and returned in the original packaging.
Timeframe: You may request a return within 14 days of delivery.
Non-Returnable Items: Customized, personalized, or discounted sale items cannot be returned unless damaged or defective.
If your pottery arrives damaged or defective, please contact us within 48 hours of delivery.
Provide photos of the damaged item and packaging so we can assist you quickly.
We will offer a replacement, store credit, or full refund, depending on your preference.
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
We only replace items if they are defective or damaged.
For exchanges, please contact our support team with your order details.
Email us at info@handcraftthings.com with your order number and reason for return.
Wait for our approval and return instructions.
Pack the item securely in its original packaging and ship it to the address provided.
Customers are responsible for paying return shipping costs (unless the item is defective or incorrect).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
If you have any questions about our Refund & Return Policy, reach us at:
📧 info@handcraftthings.com